Shipment & Delivery
At EU Pups, we understand that bringing your new puppy home is an exciting moment, and we work hard to make the delivery process as smooth and swift as possible. Once your adoption is finalized and payment is completed, we arrange for shipment promptly—in most cases, your puppy will begin their journey to you on the very same day. We know that waiting is the hardest part, so we prioritize speed without compromising safety or care.
Our Commitment to Your Puppy’s Comfort
We are completely honest: shipping can be stressful for a young puppy, and we never take that lightly. That is why we go above and beyond to ensure every trip is as comfortable, calm, and gentle as possible. From temperature-controlled travel crates with soft bedding to carefully planned routes that minimize transit time, every detail is thoughtfully considered. We also provide familiar items with your puppy’s scent to offer reassurance during the journey.
Trusted Shipping Partners
Over the years, we have built strong relationships with experienced, licensed pet shipping agencies who share our commitment to animal welfare. These professionals are trained in the safe handling of live animals and understand the unique needs of toy breed puppies during transport. They monitor your puppy throughout the journey, ensuring they remain safe, hydrated, and as comfortable as circumstances allow.
Personal Nanny Service
For your puppy’s wellbeing—and your peace of mind—we occasionally assign a dedicated pet nanny to travel alongside your puppy. This option is especially valuable for longer journeys or when we feel a little extra human comfort would make a difference. Our nanny stays with your puppy throughout the entire trip, providing gentle reassurance, monitoring their condition, and ensuring they arrive feeling loved and secure. When this service is available, we will discuss it with you during the adoption process.
What You Can Expect
On the day of delivery, we will provide you with real-time tracking information and an estimated arrival time so you can prepare for your puppy’s homecoming. We also include detailed care instructions, feeding schedules, and emergency contact information in your puppy’s travel package. Upon arrival, we encourage you to give your puppy plenty of quiet time, gentle affection, and a calm environment to help them settle into their new surroundings.
Our Promise to You
We know that handing your puppy over to a shipping service takes trust—and we do not take that trust for granted. Every decision we make, from the carrier we choose to the route we plan, is guided by one question: “Is this what we would want for our own puppy?” We treat every delivery as if it were our own family member traveling, because to us, that is exactly what they are.
If you have any questions or special requests regarding shipment, please do not hesitate to reach out. We are here to ensure your puppy arrives safely, happily, and ready to begin their beautiful new life with you.